Owner FAQs

Property management companies handle various tasks related to managing properties on behalf of owners. This includes rent collection, property maintenance, resident screening, lease agreements, and more.

We have a dedicated emergency hotline available 24/7 for any urgent issues related to your property.

Residents can submit maintenance requests through our Resident portal or by contacting our office directly. We prioritize urgent issues and strive to address all requests promptly.

Regular property inspections are conducted annually prior to lease renewal to ensure the property is well-maintained and to address any potential issues promptly. We also offer quarterly or bi-annual inspections upon request.

Monthly management fees are collected, resident placement fees are charged for leasing. Anything outside of the standard is outlined in the property management agreement.

We conduct comprehensive resident screenings that include background checks, credit history, rental history, and income verification to ensure reliable residents while adhering to Fair Housing standards.

Yes, property owners have access to financial reports and statements through our online owner portal. You can track income, expenses, and other financial details.

Lease renewals and terminations are handled according to the terms outlined in the lease agreement. We communicate with both residents and property owners well in advance of lease expiration.

Residents are strongly encouraged to utilize our convenient online portal for rent payment; however some residents prefer to submit via personal check.

Contact our team to discuss the process of transitioning to our property management services. We'll guide you through the steps and ensure a smooth transition, we can get started right away!

According to the Illinois Human Rights Act, Landlords cannot discriminate in housing based on source of income, including income such as housing choice vouchers (HCVs), sometimes referred to as Section 8 vouchers. This change becomes effective on Jan. 1, 2023. However, all voucher holders must go through the same application process and meet the same criteria.

Yes we are a licensed Il real estate company

Yes! Via EFT, you’ll receive a monthly payout for rent monies received minus any property expenses and management fees

We most certainly do! We are licensed in Illinois and would love to help you with all of your Real Estate needs.

We collect all rent monies for you! Residents have several options to pay rent electronically, CC or by check.

Typically we offer a one year lease when signing on a new tenant. If the leasing relationship is working out for all parties involved and they request a longer leasing term after the initial expiration, a longer term may be considered. Our average Tenancy is 3.5 years!

Credit scores dictate security deposit amounts. Typically at least one months rent

Single family dwellings, multi family units and some mixed use commercial units

At the beginning of each calendar year you will receive a Rental Owner Statement. It is a comprehensive report that showcases and categorizes all income and expenses from the previous calendar year. We also have an owner portal that you can log on to any time of day or night to access other reports at your leisure.

Grand Realty Group, Inc. holds all security deposit funds in a Trust account unless other arrangements have been made.