Testimonials

Have been with Jim and company for the second year now… thorough professionals, have zero compunctions recommending him to any client. He is doing a great job and is very ethical about documenting and managing my renters. I like being an absentee landlord!!!


There are a number of methods by which a business that offers service to clients can measure itself for effectiveness. Is the business providing “best in class service” and does it live of to what it advertises? Of all of the methods for self-evaluation, none can be more meaningful than when the customer asks to provide an endorsement without any solicitation. As a client of Jim Cacioppo’s and Grand Realty Group, I have asked Jim if I may provide just such an endorsement of him personally and his business as a whole.

In early 2011, I engaged Jim to manage a family member’s residence for lease. Since we lived out of state, we needed to ensure we found a qualified long-term resident and that the property continued to be well maintained following extensive remodeling. From the moment Jim took the reigns, he took charge, expedited an uncomplicated agreement, thoroughly qualified a tenant, and facilitated the various activities necessary to serve all of the parties to the transaction. His communications were and are always timely, thorough, and efficient.

As life would have it, there are always hiccups along the way. Major storms and their damage and typical but unexpected household repairs, seem to never cease. For those who think they can manage their own property, whether local or from a distance, think again. The real professionalism and commitment to service truly comes out when the unexpected happens. On multiple occasions, Jim was on top of everything, from coordinating repairs to soliciting contractors. He kept the tenant informed and services engaged.

For the very small cost of his services, Jim has consistently provided unending responsiveness involving a considerable amount of time and effort. Grand Realty Group is the textbook definition of “best in class” in real estate.

– Keith E. Rosenblum


I wanted to take this opportunity to thank you for selling my home at 135 w Newbridge Lane at Round Lake. My experiences with other Realtors were very disappointing. I didn’t realize that there was such a difference among Realtors. My experience with you has changed my view on how a property should be marketed. The quality of service that you provided was courteous, professional, and encouraging.

It has been a real pleasure. If in the future I need the services of a Realtor, you will be my first choice and I would definitely recommend you to people that are in a process of buying or selling properties.

Thank you and best wishes,
– Luis A. Guillen


Jim Cacioppo from Grand Realty recently sold our house on Long Lake in Ingleside. Jim did an above and beyond job from start to finish.

Jim assisted us with information as to how to stage the house for sale as well as how to price it for market conditions in the area. We were expecting a long and arduous process but our house sold quickly.

As with many transactions ours was not without it’s challenges. When these challenges came up, Jim put in many hours of extra help to prevent these things from getting in the way of the sale and closing. There were many instances where Jim put in time on things that were not necessarily his responsibility in order to keep the sale moving in the right direction.

He is focused, attends to detail and very driven in what he does. Overall I couldn’t be happier with the outcome of our transaction and I would recommend Grand Realty to anyone who is looking for help buying or selling in the area.

– Carl and Jacqueline Peiffer


I want to thank you for all you have done to help sell my father’s home.

I had contacted 2 other realty companies, but they were not interested in helping me because of my situation. I was glad when I contacted you and you agreed to meet with my husband and I. Unlike the bigger realty companies, you listened and you were compassionate.

It was a long process, but thank you for being patient. Thanks for guiding us through a confusing time.

It was a great relief when we finally closed. I wished your compensation matched all of the work involved.

I would not hesitate for use Grand Realty again for buying or selling, and would highly recommend you to family and friends.

Thanks again,
– Peggy R and Edward K


Dear Prospective Buyer or Seller,

I’m writing this letter to express my belief in Jim Cacioppo’s abilities as a realtor. I am certain my property would still be on the market if Jim had not given the extraordinary effort it required to close it!

Jim had his hands full trying to sell our property. First of all, I live out-of-state and needed to sell an estate property I knew very little about. The property was built in the 1930’s, had numerous modifications and needed TLC. Very few houses were selling and there were many, many similar houses on the market in the area.

Countless obstacles came up during contract negotiations. There were electrical issues, plumbing issues, FHA inspections, and big surprises on the survey to mention a few. Jim helped me with everything. He handled all issues calmly and kept us on track. In short, Jim was able to save a very complex sale, in a harsh economy and push it to close. I highly recommend him as a realtor.

Additionally, Jim is organized and quick with a response, utilizing whatever mode you need to communicate (text, email, phone, etc.) He also knows reputable contractors that can help you with repairs, or even plow the driveway.

Sincerely,
– Leslie Powell


Jim went far above and beyond what is expected of a realtor and he earned every penny of his commission. I am certain my house would still be on the market.


I want to thank you and everyone at Grand Realty for all of your help. Unfortunately we ended up in a situation with a home we could not afford and needed to sell. The home was in the pre-forclosure stage when we received that phone call offering your services to help sell the home with a short sale. I had been looking for a realtor and had already been burned by two others. We were blessed to be able to work with you through this and appreciate all of your work. We were constantly kept in the loop about whatever was happening with house such as marketing, showings, offers, negotiation with the bank, etc. I appreciated the emails and easy access to you or your team by phone. You or someone on staff was always available whenever we had a question. Of course, then there was the downturn in the economy, making the housing market even more of a challenge. I don’t think we had anyone that had worked as hard as you and your team on marketing and finally selling this home. It had been on the market with two other realtors prior to your group and we did not have even close to the number of showings we had with you and we did not have regular contact or information about what was going on with the sale of the homed. I was frustrated and needed to find someone realiable and trustworthy. That’s why it was such a blessing to be able to work with Grand Realty. I would defintely recommond Grand Realty to anyone in the market for a sale or purchase of a home, especially if they are in difficult circumstances similar to ours. It was a relief when the home was finally sold. At least that was one part of your lives that we could put behind us in the process of rebuilding our lives.

With much respect and appreciation,
– Leticia and Rolando


As a first time home buyer I’d done some research about buying a house. After my first meeting with Jim Cacioppo I realized I didn’t know enough about buying so I placed my trust in him to get me through the process. I asked a lot of questions and Jim always had the answers. Jim was also familiar with finance programs in the area that allowed me to get the home I wanted instead of settling for a lower quality house. Thank you Grand Realty, we couldn’t have done it without you.

– Timothy S Watts GMC CPD


It was a pleasure working with you for purchasing our recent house, your diligence for following up with the seller representative, and providing the leads for house inspector and attorney before the closing was exceptional because we were far away in Indiana.

If we do this again in the future you will be our first choice for representing us for real estate selling or purchasing and we will recommend you for all our friends and relatives for the same in future.

Wish you the best,
– Edmond J.


Just wanted to drop you a note and express my appreciation for everything you did for us — from listing through closing. This is the fourth time I have used a realtor in the sale of a house, and by far, you were the best I’ve worked with. I will not hesitate to recommend you to any of our many friends and family in the area.

– Rick M.


As first time home buyers, we were not sure if we wanted to use a Realtor or not to assist us in our purchase. We have been studying and educating ourselves on the home buying process for many months and we thought that we knew a lot about the process. We then noticed that it was difficult to see some of the homes we were interested in without a Realtor. My husband found Grand Realty on line and we decided to make an appointment to see what they had to offer.

First impression is everything….the one thing that we liked the most about Jim was that he actually listened to what we wanted and what we needed. We never felt pressured into making any commitments. When we were ready to make a commitment on buying our first home, Jim was there EVERY step of the way. He took the time to explain everything, give us his professional opinion and helped guide us into making the right choices.

The process of buying a new home was so easy! This was because we had a great Realtor to really work for us. We love our new home and we will use Jim Cacioppo again!

– George and Chelsea Schopper


I would like to extend my gratitude to you and your staff for the service that you provided to market my home. While leaving a home is always hard, especially when financial issues force you to, you made the process easier in so many ways. I was a bit disappointed when you chose not to purchase the home yourself, but was interested to learn of the other options that I had. The knowledge you have in foreclosure sales and/or financial hardships convinced me to work with you. You didn’t let me down one bit! The ways in which you marketed and showed the home was convenient and obviously successful. I understand that once we had a buyer, the work involved was abundant, but the consistency and diligence you showed while working with my mortgage company and others involved was incredible. The risk of foreclosure stressed me out greatly but because of your guidance I have saved my credit, and was able to climb out of a big hole, and move on with my life. I hope others realize that there are options out there.

Unfortunately, not everyone is as lucky as I am, and I know that you did a lot to make the sale happen, for that I am extremely grateful. You were honest, kind, and very accommodating, not to mention, a man of your word. I got everything I was promised and not one glitch a long the way! I would definitely recommend your services to anyone else who is facing the same situation and would like the pleasure of working with you, as I did.

Thanks Again!
Sincerely,
– Kristy


I would like to say Thanks a million for getting my townhome listed and sold in 15 days or so. With all of the homes for sale in my subdivision their only has been a couple who have sold and mine was one of them. Job well done my friend and I have gave all of my neighbors your business card for when they sell their homes. I have given you a good verbal review with all of my newborns so let me know if I can be of further assistance.

I will also, be in contact with you in about 8 yrs. or so because my finance and I will be moving back into our area to live and settle for good. Just waiting on the children to finish school first.

– MICHAEL W. WHEELER


To everyone at Grand Realty Group, Inc., I would like to say thank you so very much for everything your company has done for me. And special thanks to Jim Cacioppo for all the hard work you did for me. Thank you!

– Ronald J.


Jim, thank you for all your work on the selling of the Stub house.

– Heidi H.


We thank you all so much for all you’ve done. We will highly recommend to all we know if they have a home for sale to call on you and your group.

– Fred & Lisa S.


While this letter may be lacking, the work that Jim Cacioppo and his associates did in order to sell my house prior to foreclosure was not. In January of 2001, I, like many others, was laid off my job. It took me about a year to finally land another position with another company. Due to the lay off, being a single homeowner, and log period of unemployment, again like so many others, I found myself going through the process of foreclosure with my mortgage company. Working with my mortgage company was truly a pain. I could not get any straight answers out of them, was told to call one person to which told me to call another and it seemed nobody was willing to talk or help. I was told I was in foreclosure from one mortgage representative and told I was not yet in foreclosure from another. Jim and his associates were all somehow willing and more importantly, able to sort through all of the confusing misinformation that I kept receiving from my mortgage company. Honestly, Jim Cacioppo’s number was the first number I found and thankfully, it was the only number I needed. Jim and everyone he works with had a lot of work to do in helping me out AND THEY DID IT. Not only was Jim able to sell my hose and prevent me from going into foreclosure, he kept me up do date and informed with all that was going on. They were able to work with my mortgage company, come up with agreeable terms and sold the house as a short sale.

– Michael W.


I would like to give my thanks to Jim Cacioppo of Grand Realty Group, Inc. Jim has truly been heaven sent. He has been a great help to me. My home went into foreclosure in June of 2003. I was first working with another gentleman from a different realty company. He strung me along for a few months making me think he could help me with selling the home and getting me out of foreclosure debt. As the months grew, I got further behind on my payments and had less time to do anything to reconcile the situation. This gentleman finally dropped the ball after making me think he could help. He then told there was nothing he could do. I got Jim’s phone number out of a local paper and proceeded working with him. He has been very honest, quick and reliable! From day one he has not played around, he is very informative with his clients. Jim has helped me tremendously! I did not even think it was possible to sell my home under foreclosure, but he has opened my eyes to a whole new perspective. He is truly on top of things and I would recommend him to all of my family and friends. If I was ever put in this situation again, I know exactly who to call. Thank you, Jim, for all of your help!

– Elizabeth A.

 

Jim, We would like to take this opportunity to thank you, Dawn and Tammy for managing the home over 6 years and for selling it. You first found a good couple as tenants and then found a good person as buyer. We are very happy that our first home that we built from ground up continues to be in the hands of good people. That home will always occupy a soft corner in our hearts as we laid the foundation of our life there and welcome our first two kids there. So, thank you very much for you assistance maintaining it well these past years.

Riad C.